Senior Associate - Business Analyst

New Delhi, Delhi, India | ECx | Full-time

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Engagement & Customer Success Team

The Engagement & Customer Success team leads the Harappa off-platform experience end-to-end, for program execution from live sessions (through internal coordination), to drive completions for online courses. Our focus is to give our learners the right information at the right time in support of their learning journey and work with the client SPOC to provide the right information.

We are looking to hire a data analyst to join our Engagement and Customer Success team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases.


Responsibilities:

  • Managing master data, including creation, updates, and deletion.
  • Managing users and user roles for access to various reports.
  • Provide quality assurance of imported data, working with quality assurance experts from Harappa’s engineering team if necessary.
  • Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
  • Commissioning and decommissioning of data sets.
  • Processing confidential data and information according to guidelines.
  • Managing and designing the reporting environment, including data sources, security, and metadata. 
  • Supporting the data warehouse in identifying and revising reporting requirements.
  • Supporting initiatives for data integrity and normalization.
  • Generating reports from single or multiple systems. Doing ad-hoc analysis and presenting results in a clear manner
  • Troubleshooting the reporting database environment and reports.
  • Evaluating changes and updates to source production systems.
  • Training end-users on new reports and dashboards.
  • Providing technical expertise in data storage structures, data mining, and data cleansing.


Technical Experience: 

  • Computing Languages : 
    • Required : Python, SQL, JavaScript (experience with PostmanAPI is a plus)
    • Preferred : NoSQL
    • Plus : R 
  • Experience with Tools: 
    • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (MongoDB preferred), programming (XML, Javascript, or ETL frameworks)
    • Required : PowerBI and/or Tableau and/or Qlik, Excel, Google Sheets, Google Data Studio, Clevertap, JIRA, 
    • Preferred : AWS (Glue, RDS, Athena, SES), ETL Processes 

Requirements

  • Bachelor’s degree (Computer Science major preferred)
  • 3 to 4 years of experience in a related field of work. 
  • Ability to work with stakeholders to assess potential risks.
  • Ability to analyze existing tools and databases and provide software solution recommendations.
  • Ability to translate business requirements into non-technical, lay terms.
  • High-level experience in methodologies and processes for managing large-scale databases.
  • Demonstrated experience in handling large data sets and relational databases.
  • Understanding of addressing and metadata standards.
  • High-level written and verbal communication skills.